Barefoot Wellbeing and Parent Coaching Policies

 

Our Health and Safety and Safeguarding Disclaimer

Go Zen and Relax Kids New Forest are part of Barefoot Wellbeing and Parent Coaching. When Barefoot is used this covers the other services under its umbrella too. 

Barefoot adheres to the Health and Safety Regulations (1974) and the IAHT Code of Conduct and Professional Practice. 
Barefoot therefore take no responsibility for loss or injury to clients or to their personal possessions/property during the courses, coaching sessions, telephone, zoom calls or home visits. 

Public and Product Liability Insurance and Personal Indemnity Insurances are up to date and in place.

 

Safeguarding Policy for Barefoot Wellbeing and Parent Coaching to be shared on request and with also be emailed to every new client booked onto private coaching sessions.  

Barefoot Wellbeing and Parent Coaching believes that every client, regardless of age should feel safe and protected when accessing services.  The Coach has a current enhanced DBS.

 

Relax Kids New Forest is part of Barefoot Wellbeing and Parent Coaching and adheres to the following guidance and practice when conducting Relax Kids Sessions:

·        Relax Kids Code of Conduct

·        Relax Kids Child protection Policy

·        Relax Kids Touch Policy

·        Relax Kids Massage Policy

·        Relax Kids Lone Working Policy

·        Relax Kids 1:1 Policy

·        Relax Kids Equal Opportunities Policy

·        Relax Kids Health and Safety Policy

Barefoot Wellbeing and Parent Coaching Privacy Policy 

As a coach I am committed to protecting your privacy. This privacy policy explains why I collect your personal information and how I use it.

Who am I?                                                                                                                                                                                                       As a Wellbeing, Parent and Relax Kids Coach I am able to Coach Privately and run Relax Kids classes in schools, the community or one to one sessions.

My Relax Kids classes follow the Relax Kids research based 7 step system, that helps children manage stress, anxiety and anger whilst building self-esteem and confidence. Barefoot Wellbeing and Parent Coaching also follows evidence-based practice.

How do I collect information from you?                                                                                                                                                    I obtain information from you when you book on to my Relax Kids class or when you have agreed to start private coaching sessions and I send you a Wellbeing/Parent Coach Agreement. I receive this information when you book online, email or verbally.

What type of information is collected from you?  

Wellbeing and Parent Coaching: This information includes your name, address, GP information and contact telephone numbers.                                                                                                                                                                                                 Relax Kids information: The personal information I collect includes, your name, your child’s name, address, email address, contact phone numbers.                                                                                                                                                             I do not store credit card details, as any payments are taken through PayPal’s secure online payment system, bank BACs system or by cash paid directly to me.

If you interact with me through social media I may receive information about you when you choose to post or otherwise share information about yourself. You can control this by adjusting your privacy settings on your social media account. When using these site’s, you are bound by their privacy agreements.

When using the Relax Kids website (www.relaxkids.com) you are bound to their privacy policy. What do I do with your information? I require this information to carry out my classes.                                                                                    

Below is a list of how I might use your information:                                                                                                                               For internal record keeping; I may use your information to improve my services; If you order products from me, I may use your information to post products to you; Periodically, I may send you promotional information about my new services; only if you have consented for me to do so.

Who has access to your information?                                                                                                                                                    Only myself for Barefoot Wellbeing and Parent Coaching and Relax Kids head office for Relax Kids courses have access to your information. I will not sell or rent your information to third parties. I will not share your information with third parties for marketing purposes either.

How can you access and update your information?                                                                                                                              Ensuring your information is up to date is very important. If any of the information you give to me changes or becomes out of date you will need to contact me and let me know. Under the Data Protection Act 1998 you have the right to access any information I hold about you (via email request). Please contact me if you wish to receive information on the data that I hold for you/or and your child. 

If you unsubscribe or opt out of any of my emails you will no longer receive emails from me and will be taken off my email list.

What security precautions are in place to protect your information?

When you give me your personal information I ensure it is treated securely. Any personal information given out is locked away in a secure lockable cabinet, stored on the Relax Kids secure server or stored on a secure computer.

 

Parent and Wellbeing Coaching:

Prior to the coaching sessions starting a terms and conditions form will be sent to you to sign and return. This will include responsibilities of the coach and the client, cancellation policy, confidentiality, schedule and fees etc. 

The coach is not a councillor and if it is felt that you need a different type of support then Barefoot will inform you of this.  It is the clients responsibility to notify the coach 24 hour hours in advance of the scheduled call/meeting to reschedule or cancel.

The coach reserves the right to bill client for missed appointments however will attempt in good faith to reschedule the missed appointment. Either party can terminate the agreement at any time with written notice.

Our Cancellation Policy:

Pre Booked Courses:


If you choose to cancel a pre-booked course with Barefoot written confirmation will be needed via email: barefoot_@outlook.com, relevant information will be required for cancellation and refund.

A £15 cancellation admin fee will apply if refunds are apportioned. 


Sliding scale of refunds on pre booked course when notice given by email:-

5 weeks  - 100% refund
less than 4 weeks - No refund given.

Should the course be cancelled by Barefoot or Relax Kids due to unforeseen circumstances then an alternative date will be offered. 

If a client wishes to withdraw from an existing course they are attending with Barefoot than no refund will be given and this will be deemed as a 'cancellation' as the space had been specifically allocated to them and Barefoot will be unable to offer the complete course to another full paying client.

 

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